
So I have been working at Buffalo Wild Wings for about two months now and have realized a lot of things I would never have realized being a normal customer. But if everyone could know just these few things I think serving tables would be so much more enjoyable and rewarding. Here is a small list of things I wish all my customers would know about the service industry and all that is involved.
$2.13 an hour
Servers get paid by the restaurant $2.13 an hour. An 8 hour day at that rate would bring home $17 for the day. That comes to $85 for 40 hours of work and aprox. $340 for an entire months worth of work. All that would be great but unfortunately the servers actually see NONE of that. Federal and State taxes taken out of your paycheck come to aprox $2.13 an hour. So a server doesn’t make a penny from the restaurant itself. My pay check every two weeks has a big fat “$0.00″ on them. Which means the ONLY money I do make is off of tips of the people I serve. This is how it is for 99% of the waiters out there. YOUR tips is how your server makes any money. If you dont tip them, you basically just made them work for free.
It’s hard to stay upbeat and positive when you work hard taking orders running food refilling drinks and serving a table for at least an hour if not more to realize at then end you just did all that work for free.
Lunch Time
I dont know what it is about lunch time or the mind set of people who eat out at restaurants at lunch but people always tend to tip less during lunch. I don’t understand why that is. The server is still doing the same job and the same amount of work whether it is lunch or dinner. Why people tip less at lunch I dont understand. But I could have a table order the exact same thing and provide the exact same service as I would at dinner but my tips are usually $2 or less. Thats not cool. Please, just because its lunch, doesn’t mean you tip less. Your server is still doing the same amount of work no matter what time of day it is. If you tip $10 at dinner, tip $10 at lunch.
Your not the only table
Some times I have had up to 8 tables at once. That is 8 different food orders, 8 tabels full of drinks, food, refills, ranch, etc. Unfortunately I cannot focus all of my time and attention on you. And every one of the 8 tables have the same exact mind set as you do. That you’re the most important table. Dont get me wrong, I will take care of you, I will get you what you need but with 7 other tables needing things as well it might require a litte patience and grace on your end. If this table wants a refill and that table wants more ranch and you are ready for your check I am going to take the route that is fastest and most productive with my time. It’s multitasking on crack. So if you find yourself becoming impatient with your server please keep in mind that they may have 7 other table just as needy, if not more needy than you.(Hostility not intended)
Sports Bars
Sports bars are a whole other world. At Buffalo Wild Wings we have over 50 TVs with the potential of displaying 50 different games at one time. This last week was the start of march madness and it had been just that. Pure madness. This last week I have had a few tables that were there from 11am-midnight watching basketball and filling out their brackets. I understand your brackets are important to you and you may even have money riding on them but what you don’t understand is you taking up a table or even a few tables for the entire day is costing your server money.
The way a server makes the money they need is through turnover. You come in your order, you eat, you pay, you leave. He cleans up the table and more people sit down. Repeat this process till the end of the night. This is how a server makes enough money. One tables tips of $10 isn’t much but if he can get 7 tables in and out in 7 hours he might just make $70.
Each server at the start of each day is assigned a section. Depending on how busy that day is he may have a section of 8 tables all the way down to a section of 3 tables. During march madness all of our serves had sections of 3 tables. So if you, an avid sports fan, decided they are going to camp out at their table for the entire day, your server now only has 2 tables he can turn over. This isn’t necessarily a problem if you tip your server for the appropriate amount of time you’ve spent there. If you were there watching a games for 7 hours and your server as been refilling your drinks for you the entire time, he deserves a tip that reflects his time spent on you. Your normal $10 for an hour/hour and a half meal is no longer fair to that server.
I worked a 12 hour shift on monday and because of “campers” I had a total of 4 tables. I made $50 for 12 hours of work where I would normally be able to make much more. So please, any time you and a party decide to hang out at a restaurant for hours and hours keep in mind that those are tables and money that your server is now missing out on. Im not saying you cant hang out but consider compensating your server a little more.
Parties
You want to have a party, thats cool. But please be flexible with the servers and hostess if they try to seat you in a particular section and you want to be over there instead. A lot of times we will get parties who want to have a specific section or tables and depending on the layout for the day pushing two tables together to make one big one might be taking a table away from one server and giving a table to another server. There are a lot of behind the scenes logistics in attempts to keep the table distribution even so every server has a fair chance to make his money for the day.
Christian Tippers
…are typically the worst. It should be the other way around. I work with a lot of non believers and their least favorite day is the sunday church going lunch crowd because they are the worst tippers and often the most rude. That makes no sense! We should be the servers favorite customers. As a Christian I believe part of our witness is displayed through our tips. The last thing I want to hear from my coworkers after they have served your table is “I hate Christians.” How is that doing any good and winning anyone over for Christ? Secondly, a tract or a bible verse INSTEAD of a tip is probably the most insulting thing you could ever do and its probably the QUICKEST way to turn someone off to Christianity. I have yet to hear from servers “I love waiting on Christians, they are so nice and they always tip way more than they should.” This is a good way to start planting seeds. Please, let your tip be part of your witness, not a hinderance to it.
The Kitchen
The kitchen staff works hard and there are a lot of items that take longer to prepare than other items. This isn’t fast food, they have to MAKE it. Often time the kitchen can get a little behind on food orders, it happens. Nothing we as a server can do about it. So when your food is taking a little longer than you prefer dont take it out on your server. He didn’t make your food. He rung it in and he will bring it to you as soon as it is done. Quite a few times because a tables food didn’t come out as fast as they had liked they skipped on the tip. I got punished for something I have no control over. The kitchen staff gets paid minimum wage weather you tip me or not. So punishing your server for a mistake made by the kitchen is absurd. When I notice the order is wrong or taking too long I am on your side. I am fighting the kitchen to make sure you get what YOU want,when you want it. We are common allies here in this scenario, so please, do not punish your server by not tipping him for something the kitchen is responsible for.
Mercy
Lastly, we are human. Just like you. We make mistakes, we are not perfect. The only difference is if we dont meet your standards as a server for that one meal the customer seems to think they didn’t earn a tip. How many times have you made a mistake or messed something up at work? Im sure you have, but you dont get docked pay for that hour cause you’re having a rough day. After 10 hours of waiting tables non stop, it can often be hard to continue to provided 100% of yourself.
I wore a pedometer the other day around my ankle. On days that I work about 10 hours I walked an equivalent of 12 miles. By the end of the day I am exhausted. So all we ask is for a little mercy. We are not perfect, we never will be and there will be times when we make a mistake. Throw us a bone, give us a break. This job is not as easy as you may think it looks. Its not any easy job knowing that from the time you sit down to eat your customer is judging you and will decided what to tip based on performance.
I had a server tell me a story about a customer who not only didn’t tip but left a note that said “Get a real job.” You dont know them, maybe they are trying. A lot of the servers I work with are in school and they money they make is going toward school expenses so on day they can get a “real” job. Others have had some hard times, they lost their job and this was all they could get, they are single with kids and are doing all they can just to survive and provide for their family. Another co-worker is on work release from prison. He gets to leave prison every day to come work, earn money, start rebuilding his life and his future while he serves time for some mistakes that he has made in the past. Or maybe they are new in town and they need a job to pay the bills while they help to plant a new church in the area to reach the lost. I applied at plenty of other more desirable jobs, “real” jobs that I did not get. In fact, this was the ONLY place out of the many that actually offered me a job. I have bills, I need the money, i’m going to take the job. You never know, but I do know that every server I work with needs the money, their livelihood relies on it and they work their hardest for it!
So next time you eat out try to keep some of these things in mind. The service industry in my opinion is not a glamorous job, I really do not enjoy it. It is a lot of work for little pay. But it is currently paying my bills and I will work my hardest at it, I just ask that you treat each one of the servers you encounter with the respect and dignity they deserve. Not cause they earned it but because they are human.